What should I do if I can't receive crypto sent to my Web3 wallet?

When you are using a Web3 wallet to receive assets, you may encounter situations where assets do not arrive or appear in your wallet after being received.

This guide summarizes common causes and provides step-by-step solutions for different scenarios to help you successfully receive your assets.

How to check the transaction status

1. After completing the transaction, the system will redirect you automatically to the transaction details page, where you can find and copy the transaction hash (TXID).

2. Kindly visit oklink.com and paste the TXID into the search bar. You can check the status information of the transaction there including:

• Transaction result

• Number of block confirmations

• Transaction time

• Sender and receiver addresses,

• Transaction amount

• Network fee

• Asset type

Assets not credited

Unregistered wallet address

For certain networks (e.g.TRON, NEAR), a wallet address must first receive a small amount of the network’s native asset to become activated. Without activation, the address cannot receive assets properly.

Solution:

• Send a small amount of the network’s native asset to the wallet address to activate it (for example, TRX for the TRON network).

• The exact amount required varies by network and cannot be precisely estimated. After the initial transfer, you can retry sending crypto.

Note: activation methods may differ between networks. Hence, kindly check the network-specific instructions before performing any transactions.

The sender sent the crypto to the wrong address

When a crypto is being sent, the sender must confirm the network of the crypto and ensure that the recipient address matches that network. A transaction can only succeed if both the crypto type and network match.

Solution: if you notice that crypto was sent to the wrong address, kindly contact the sender immediately and coordinate to resend the crypto correctly.

Note: if assets are sent to the wrong network or address, they cannot be received or recovered in your wallet.

Crypto deposited using unsupported network

OKX does not support all crypto networks. You can check and add supported crypto using the wallet’s Asset Management feature.

Solution: if the transaction status shows that the crypto was successfully sent to your wallet, but OKX does not support the crypto’s network, you can try importing your wallet’s seed phrase into a platform that supports that network to view the crypto.

Note: if a network is not found in the search, it means that the wallet currently does not support this network so the crypto may not display correctly.

Funds not received within the time limit

Incomplete block confirmations

If the asset sent by the sender has not arrived within the expected time, it is usually because the transaction has not yet been confirmed by blockchain miners.

What is confirmation:

• Each confirmation occurs when a miner packages your transaction into a block.

• Different crypto and networks require different numbers of confirmations. Crypto is only credited once the required confirmations are reached.

Common reasons for delayed confirmations include:

• Low transaction fees (Gas fees): Fees below the network’s priority standard may result in slower processing.

• Network congestion: High network traffic can slow down confirmation times.

Solutions:

• Use a blockchain explorer to check the status of the transaction.

• If the transaction is not marked as successful, kindly wait patiently for miner confirmations.

• You may also contact the sender and ask them to confirm the transaction with the sending platform.

Crypto not showing in my wallet

Crypto not added

The wallet’s asset list does not display all tokens by default. You may need to manually add the crypto you want to view using the Asset Management feature.

Solutions:

1. Go to the wallet homepage and tap Asset Management.

2. In the search bar, enter the crypto name or contract address.

3. Once the crypto appears, add it to your asset list.

Notes:

• If the crypto does not appear in the search results, go to Custom Crypto to select the network and enter the crypto name to add it manually.

• If you still cannot add the crypto, it means the wallet does not currently support that crypto’s network. You can try importing your wallet’s seed phrase into a wallet that supports the crypto to view it.

ETH deposited appears as WETH

Here’s a FAQ-friendly English translation of your text:

Why Does ETH Appear as WETH in My OKX Web3 Wallet?

If ETH appears as WETH (wrapped ETH) after you deposit it into your OKX Web3 wallet, it is usually because the ETH was transferred from another network.

Example:

• If you withdraw ETH from exchange via X layer network to your Web3 wallet, the wallet will display it as WETH. This is because on X Layer network, ETH is not a native token and exists as an ERC-20 token.

Solution:

• You can transfer the asset back to the exchange, then withdraw it via the Ethereum mainnet to your wallet. Through this way, you will receive native ETH in your wallet.