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What should I do when my Web3 wallet BTC balance is insufficient?
Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.Published on Nov 17, 2023Updated on Nov 17, 2025FAQ342How do I secure my MPC wallet?
If you didn't backup your Share 3's data to your device's cloud and your device is lost, you can't access your assets permanently as you only have Share 1 remaining on your wallet's server.How do I restore my wallet? You can restore your wallet via cloud backup using Share 1 and Share 3 data even if you have lost your device. All the 3 secret codes will be reset to secure your asset and prevent the risk of Share 2 data being leaked. It'll not affect your wallet address or your assets.Published on Aug 22, 2023Updated on Nov 17, 2025FAQ414Disabling cloud sync on your authenticator app
., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk. Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?Published on May 12, 2023Updated on Feb 12, 2026FAQ4,479How do I make a withdrawal? (web)
It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Published on Aug 22, 2023Updated on Feb 24, 2026FAQ1,557OKX Wallet announcement on the Initia network upgrade
If you miss the transfer deadline, your assets will not be lost. You can contact us at any time, and we will assist you with the procedure. OKX Wallet will continue to provide you with high-quality products and services! OKX Wallet team July 2, 2025Published on Jul 2, 2025Updated on Sep 12, 2025AnnouncementsOKX Wallet announcement on the Cardano network upgrade
If you are unable to complete the transfer in time, your assets will not be lost. Feel free to contact our customer support for assistance to regain access to those assets after the upgrade. OKX Wallet will continue to provide you with high-quality products and services! OKX Wallet team January 7, 2026Published on Jan 7, 2026Updated on Jan 7, 2026AnnouncementsWhy is my deposit not credited even when all information is correct?
Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,752How do I find my held positions?
After successfully opening a position, if you want to view your positions and related data, you can follow the steps below.App After successfully opening a position, you can view your current positions and related data such as entry price, estimated liquidation price, initial margin requirement, as well as the return on investment and how much crypto you have earned (or lost) in the Positions list at the bottom of the trading page.Published on Mar 20, 2023Updated on Jan 30, 2026FAQ17Google Pay – Additional Terms
Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services. Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ10What's OKX Web3 wallet?
Always securely back up your wallet's seed phrase or private key—once lost, it cannot be recovered. Additionally, keep your seed phrase safe, as anyone who gains access to it will have full control over your wallet. Learn more on how you can manually back up your wallet here.Published on Sep 5, 2023Updated on Mar 12, 2026FAQ101,022Apple Pay – Additional Terms
If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing. Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ9How do I withdraw crypto from OKX to my OKX Wallet?
Otherwise, assets may be lost. If you have bound your passkey, phone number, email, and authenticator app, you may be required to verify your passkey, authenticator app, and email during the withdrawal process.Published on Apr 15, 2025Updated on Mar 12, 2026FAQ286What is futures mode?
In Cross Margin mode, if there is an extreme market situation and a single asset position suffers significant losses, it is possible for the entire balance of a particular crypto in the account to be completely lost. In Isolated Margin mode, positions are independent, and the margin is separate and cannot be shared.5.Published on Mar 20, 2023Updated on Mar 4, 2026FAQ44How do I make a withdrawal? (app)
For example, both should be Tron (TRC20); otherwise, assets may be lost.2. How to perform security verification for withdrawals? To ensure asset security, security verification must be completed before withdrawing. You can't disable or switch verification methods, please follow the prompts on the page.Published on Aug 22, 2023Updated on Mar 19, 2026FAQ5,773How do I ensure the crypto sent from Web3 wallet are supported by OKX?
If either the crypto or the network doesn't match, the transaction may not be credited and assets may be lost.Published on Dec 11, 2024Updated on Feb 4, 2026FAQ25