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How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on Nov 6, 2024Updated on Mar 4, 202672How do I verify OKX's ownership and balance of the wallet address?
Open the verification tool, select the zip file to download You can see the following two tools in the folder: VerifyAddress: verify ownership of reserve address. CheckBalance: verify reserves address balance (Note: rpc.json needs to be configured, in order to configure node RPC or OKLink open API and other related information.) You can see VerifyAddress and CheckBalance in the folder 2. Open the audit files and download the Proof of Reserves 3.Published on Sep 26, 2023Updated on Jan 26, 2026995How do I check if an email is officially from OKX via EML file?
By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on Mar 4, 202614Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify and prove that the assets we claim to hold are true and that no user holds negative net equity, visit our "Audit files" page, and download the zk-STARK files under Liability report, then save it in a new folder 2. Unzip the downloaded file, and there'll be a sum proof data folder, which includes thousands of branch folders and one trunk folder.Published on May 10, 2023Updated on Sep 8, 2025178How do I link an authenticator app?
Download Authenticator App through App Store or Google Play Store If you're using an Apple Device, search and download the Authenticator app through the App Store.For Android devices, you can download the app from Google Play (your device must be able to access Google services).Published on Aug 29, 2023Updated on Feb 12, 202615,894Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
It combines these inputs and produces 3 outputs: a new hash (hrecursive), total equity (erecursive), and total debt (drecursive).Published on Oct 21, 2024Updated on Feb 11, 202689How can you protect yourself from a phishing attack?
The email often carries the link of phishing website or the download link of Trojan horse program. If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Mar 3, 20263,667How do I check my deposit progress?
If you need records older than 90 days, you'll need to download order history from the web. Refer to How do I download my account statements?Published on Aug 13, 2023Updated on Mar 3, 20268,784How do I authorize a new device when I log in?
To download the OKX app, you can download via: Android: Download via Android/HarmonyOS system methods iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on Mar 16, 202613,658How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appPublished on Sep 15, 2023Updated on Oct 15, 202519How can I do spot trading with the Jupyter Notebook?
For more examples, download the full Jupyter Notebook here. If you have any questions about our APIs, you can join our API community and raise them in the community.Published on Sep 29, 2023Updated on Sep 10, 2025543How do I reset Two-factor authentication (2FA)?
and you'll be prompted to download the OKX app to proceed Note: you may need to provide your ID document and complete facial recognition for verification purposes.I can't log in to my accountOn the app If you remember password but fail two-factor authentication (2FA) Log into your account as usual, then the system will trigger two-factor authentication Select Switch authentication method > Reset two-factor authentication > Reset phone/email/authenticator app, and select Confirm Fill in the verificationPublished on Sep 15, 2023Updated on Mar 3, 20266,107Pay FAQ
Learn more about it here.3. How do I activate Pay? You can activate Pay in just a few steps, depending on whether you've completed identity verification.If you haven’t completed identity verification: Select Activate Pay to begin and follow the identity verification flow, if there's any. Once the identity verification is done, return to the homepage and set up your passkey. Learn more here.4. How do I make a payment on Pay?Published on Feb 11, 2026Updated on Mar 11, 2026How do I protect my account from Trojan horse takeovers?
Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.Published on May 30, 2025Updated on Feb 5, 202610How do I manage my tax account and documents?
Once generated, you can also download your full Transaction History for use with software like TurboTax. Navigate to the Tax Center by entering via the Menu optionWhy does my tax form show a different date than my local records? OKX uses Coordinated Universal Time (UTC) for all tax reporting. A transaction occurring late on December 31 in the US might be recorded as January 1 UTC and will appear on the following year’s tax form.How do I update my SSN or Taxpayer ID?Published on Nov 4, 2025Updated on Feb 13, 2026