All
FAQ
Announcements
Product documents
Crypto available for withdrawal FAQ
You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on Feb 11, 20263,670Address type upgrade FAQ
In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade? No, if the upgraded address is verified beforehand, you'll not need to go through two-factor authentication (2FA) for withdrawals. However, you can choose to delete it and save it again as an unverified address if you prefer.Published on Aug 26, 2025Updated on Dec 30, 2025858Accounting methods and cost basis
(Default Method) LIFO (Last In, First Out): The most recently purchased assets are sold first. HIFO (Highest In, First Out): The most expensive assets you buy are sold first.How do I change my accounting identification method? Navigate to Your tax summary > Settings to select your preferred method. Please note that changes only apply to future transactions. An example of what your tax summary looks likePublished on Nov 4, 2025Updated on Feb 13, 2026What are Source of Funds (SoF) and Source of Wealth (SoW)?
Notes: If you have multiple sources of funds, please select the one that is recent and primary for your deposit. If you use your own funds to purchase crypto from another person, you should provide SoF of your own funds. Do not submit information about someone else’s assets or screenshots of your account deposits.Published on Dec 24, 2024Updated on Mar 2, 2026705Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify if the asset balance of your account has been included as a zk-STARK Merkle leaf, log in to your OKX account, visit "Audits" to view recent audits, select Details to view your audit data 2. Get the data you need for manual verification by selecting Copy data 3. After selecting Copy data, open the text editor (e.g. using notebook) then paste and save the JSON string as a file. The file must end with the name "_inclusion_proof.json."Published on May 10, 2023Updated on Sep 8, 2025178What's OKX Security Assistant?
If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Published on Jan 15, 2026Updated on Feb 13, 20265How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Mar 2, 2026320How do I add OKX widget on my phone?
Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Feb 12, 20265,762What can help prevent P2P crypto scams and protect my assets?
The purchased crypto assets will only be released to the buyer after the seller confirms that payment has been received. Traders must understand how they could be targeted to protect their crypto holdings and ensure a safe, seamless P2P trade. To combat the rising cases of P2P frauds, we've outlined common crypto scams and provided tips on how to avoid falling prey to such schemes.What can I do to avoid P2P crypto scams?Published on Sep 2, 2023Updated on Feb 12, 20261,456What should I do if my withdrawal isn't successful?
Withdrawn to the Wrong Address with Confirmed Block If you used the wrong receiving address during the withdrawal, and the block has been confirmed, it indicates that your withdrawal has been successfully sent. Due to the irreversibility and anonymity of blockchain transactions, we can't reverse it, and we can't determine the source of the address. You'll need to contact the platform that provided the address or the person who gave you the address for assistance.Published on Oct 17, 2024Updated on Feb 2, 2026235What should I do if the other platform didn't receive my withdrawal?
If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.Published on Oct 18, 2024Updated on Mar 3, 2026660How to stake and redeem ETH with EigenLayer?
Head over to Earn and select ETH under the crypto list Select Earn from the main menu Select the offer that has EIGEN protocol Example of the offer has EIGEN protocol Enter the amount of ETH you'd like to allocate Insert your preferred amount of ETH here Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderHow do I redeem ETH on Eigenlayer?Published on Jul 14, 2025Updated on Nov 17, 20252What can I do if my device is running in an unsafe environment?
Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.Published on Jan 19, 2023Updated on Feb 12, 2026296How do I determine my company type and understand which documents I need to prepare?
For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.Published on Oct 13, 2023Updated on Feb 12, 2026129What are untradable assets?
OKX shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.Types of untradable assets Crypto that OKX doesn't support Crypto sent to networks that OKX doesn’t support Crypto that has been or will be delisted from OKX Airdrop crypto Here are the details of these 4 types of untradable assets:1.Published on Sep 26, 2023Updated on Feb 12, 20263,895