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Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on Oct 17, 2025Updated on Jan 27, 2026FAQ12How do I check on updates to my support ticket?
This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently. Keeping everything in one place allows us to provide the most accurate and timely assistance possible.What else should I do? Be specific: Clearly explain your issue or the information you’re providing. Include key details: Attach relevant transaction IDs, timestamps, or screenshots to help our team investigate faster.Published on Oct 17, 2025Updated on Mar 16, 2026FAQ41Why is my deposit/withdrawal suspended?
You can also reach out to the project's support team if you need further assistance.Published on Aug 31, 2023Updated on Jan 26, 2026FAQ975OKX to list ALLO (Allora) for spot trading
OKX Team Nov 11, 2025Published on Nov 11, 2025Updated on Nov 17, 2025AnnouncementsOKX will launch USDG/USDT for spot trading
OKX Team Jun 9, 2025Published on Jun 9, 2025Updated on Nov 17, 2025AnnouncementsOKX to list USDG (Global Dollar) for spot trading
OKX Team June 4, 2025Published on Jun 4, 2025Updated on Nov 17, 2025AnnouncementsOKX to list MMT (Momentum) for spot trading
OKX Team Nov 4, 2025Published on Nov 4, 2025Updated on Nov 17, 2025AnnouncementsHow do I determine my company type and understand which documents I need to prepare?
For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ129Announcement from OKX regarding the delay HYPE/USD for spot trading
OKX team November 3, 2025Published on Nov 3, 2025Updated on Nov 17, 2025AnnouncementsOKX will launch XPL/USD and XPL/USDT for spot trading
To support the growth of the USD ecosystem and meet our users’ diverse trading needs, OKX is introducing the following USD and USDT trading pairs in our spot trading at 9:15 am PST on September 26, 2025: XPL/USD XPL/USDT OKX team September 26, 2025Published on Sep 27, 2025Updated on Sep 27, 2025AnnouncementsOKX will launch MET/USDT for spot trading and convert pre-market futures to standard perpetual futures
OKX Team Oct 23, 2025Published on Oct 23, 2025Updated on Feb 11, 2026AnnouncementsOKX to list YB (Yield Basis) for spot trading and convert pre-market futures to standard perpetual futures
OKX Team Oct 14, 2025Published on Oct 14, 2025Updated on Nov 17, 2025AnnouncementsOKX listing mechanism
In order to provide more trading information, following the end of the call auction, OKX will display the project team's opening price at the commencement of continuous trading as the initial price of the trading chart. The project team's opening price is provided by the token project team usually based on the valuation of the project.Published on Apr 27, 2018Updated on Mar 16, 2026FAQ7,444OKX will launch SOL/BTC and ETH/BTC for spot trading
To meet our users’ diverse trading needs, OKX is introducing the following SOL/BTC and ETH/BTC crypto trading pairs in our spot trading at 8 AM PST on 26 December 2025 OKX team December 26, 2025Published on Dec 26, 2025Updated on Dec 26, 2025AnnouncementsOKX will launch ROBO/USD for spot trading
To support the growth of the USD ecosystem and meet our users’ diverse trading needs, OKX is introducing the following USD trading pairs in our spot trading at 11:00 UTC on March 05, 2026: ROBO/USD OKX team Mar 05, 2026Published on Mar 5, 2026Updated on Mar 8, 2026Announcements
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