All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Can a mobile phone bill or invoice be used as Proof of Address? Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document. Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document.Published on 5 Sept 2023Updated on 12 Feb 2026FAQ845How do I change my phone number?
Select Send code in both the New phone SMS verification and Current phone SMS verification fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on 7 Sept 2023Updated on 12 Mar 2026FAQ14,271How do I change my phone number?
Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on 7 Sept 2023Updated on 3 Nov 2025FAQ1How do I add OKX widget on my phone?
You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.Published on 15 Aug 2023Updated on 12 Feb 2026FAQ5,801How do I set a price alert?
Navigate through the process by following these steps: Select the Alerts option by selecting the bell icon above the trading chart Start by setting the price alert, just by selecting the Alerts option Select Add Alert Select Add Alert to load the perimeter that you prefer Configure the parameters for your alert and save it How can I adjust the notification settings?Published on 30 Apr 2024Updated on 10 Sept 2025FAQ256How to add personalized messages for custom price alerts?
Below is how you can add personalized messages to your custom price alerts on our platform: Navigate to the chart of the specific asset and select the Alerts option by selecting the bell icon above the trading chart to access the price alerts feature Start by selecting the Alerts option Select Create alerts or select an existing alert you want to edit Proceed to select the alert of your preference or the Create alerts option Set the Price and enter the price point that will trigger the alert ProceedPublished on 6 Feb 2025Updated on 10 Sept 2025FAQ3OKX to adjust components for several indexes
OKX OL/USDT 44.44% OKX OL/USDT 36.36% Bybit OL/USDT 33.33% Bybit OL/USDT 27.27% Gate OL/USDT 22.22% Gate OL/USDT 18.18% Bitmart OL/USDT 18.18% STETH-USDT Bybit STETH/USDT 33.33% Bybit STETH/USDT 27.27% Gate STETH/USDT 22.22% Mxc STETH/USDT 18.18% OKX STETH/USDT 44.44% OKX STETH/USDT 36.36% Bitget STETH/USDT 18.18% T-USDT Kucoin T/USDT 16.67% Mxc T/USDT 16.67% OKX T/USDT 33.33% OKX T/USDT 33.33% Gate T/USDT 16.67% Bitmart T/USDT 16.67% Binance T/USDT 33.33% Binance T/USDT 33.33% ULTI-USDT Bybit ULTIPublished on 7 Mar 2025Updated on 17 Nov 2025AnnouncementsHow do I migrate my email address or phone number to another account? (web)
You're not allowed to withdraw your assets after the account is closed.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter your new phone number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ384How do I migrate my email address or phone number to another account? (app)
You're not allowed to withdraw your assets after the account is closed.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter Your New Phone Number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers.Published on 22 Aug 2023Updated on 9 Feb 2026FAQ588Why is Pay moving to Simple mode?
You’ll still enjoy all the features you love, including sending and receiving crypto, as well as shopping with crypto at GrabPay merchants. Update your app to start experiencing it.What does the new Pay home experience look like?Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay?Published on 27 Jan 2026Updated on 28 Jan 2026FAQ4OKX lists ECOMI' native asset, OMI, for spot trading
ECOMI offers a one-stop-shop for digital collectibles through the VeVe app bringing pop culture to NFT,the brands Ecomi has been working with are Universal, DC, Givenchy, and etc. Asset name: ECOMI Ticker: OMI Total supply: 750,000,000,000 Circulating Supply: 196,221,016,010 Ticksize: 0.0000001 Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on 2 Aug 2021Updated on 17 Nov 2025AnnouncementsOKX to adjust tick size of spot, margin, and perpetual futures
Instruments Trading pairs Tick size (before) Tick size (after) Adjustment time Perpetual APT-USDT 0.0001 0.001 7:01:00 - 7:02:59 am Perpetual LAYER-USDT 0.00001 0.0001 7:03:00 - 7:04:59 am Perpetual OL-USDT 0.000001 0.00001 7:05:00 - 7:06:59 am Spot OL-USD 0.000001 0.00001 7:07:00 - 7:08:59 am Spot OL-USDT 0.000001 0.00001 7:09:00 - 7:10:59 am Trading for the following trading pairs will not be affected during tick size adjustments.Published on 29 Apr 2025Updated on 30 Apr 2025AnnouncementsScan to Pay FAQ
Scan to Pay works with any merchant in Singapore that’s part of the GrabPay network—Retail shops, lifestyle outlets, cafes or restaurants that accept GrabPay QR codes.Published on 16 Sept 2025Updated on 12 Feb 2026FAQHow do I register an account on OKX?
Enter the verification code to move on to the next step Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.Published on 23 May 2024Updated on 3 Mar 2026FAQ26,772How do I reset my Two-factor authentication (2FA)?
I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill inPublished on 15 Sept 2023Updated on 15 Oct 2025FAQ19