All
FAQ
Announcements
Product documents
X Layer upgrade and OKT/OKB asset handling FAQ
Before January 1, 2026, you can deposit OKT from your wallet to the platform. The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price?Published on 13 Aug 2025Updated on 29 Jan 202625OKX Sub-Affiliate link rules
Links created on or after January 1, 2026 will be assessed from the fourth calendar month upon link creation. Note: Links created before January 1, 2026, will continue to be assessed starting from the first day of the third calendar month after the link is created. Examples: A link created on August 1, 2026 will be assessed starting from November 1, 2026, and subsequently on the 1st day of each calendar month.Published on 28 Sept 2023Updated on 16 Mar 2026640What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomePublished on 24 Dec 2024Updated on 4 Mar 2026720How to claim my RL OKXclusive Pass?
get started today with these steps: [1] Click I already have a wallet [2] Select Seed phrase or Private keys, and enter it [3] Then, go to the Face ID verification page, and click Enable now to complete the import Step 3: Claim the RL OKXclusive Pass [1] Click the NFT Market tab in OKX Wallet > Launchpad > RLTH OKXclusive Pass Free to Claim!Published on 5 Apr 2023Updated on 12 Sept 202537How can I do spot trading with the Jupyter Notebook?
15.1 For the last 7 days For more information on how to access the order history for the last 7 days, please read our dedicated guide. 1 result = tradeAPI.get_orders_history( 2 instType="SPOT" 3 ) 4 print(result)15.2 For the last 3 months For more information on how to access the order history for the last 3 months, please read our dedicated guide. 1 result = tradeAPI.get_orders_history_archive( 2 instType="SPOT" 3 ) 4 print(result)16.Published on 29 Sept 2023Updated on 10 Sept 2025543How do I use the custom interval feature?
Go to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature helpPublished on 5 Mar 2025Updated on 10 Sept 20255Supercharge your supercharts Terms & Conditions
OKX Middle East FinTech FZE operates under VASP Reference: VL/23/12/003. Please refer to the Terms of Service and Risk Disclosure for further details."Published on 1 Oct 2025Updated on 6 Nov 202529Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 60,000 (~1 BTC) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 3: the user converts his 1 BTC to ETH at the price of 3,000 USDT/ETH. He receives 20 ETH at 17:10 UTC.Published on 13 May 2024Updated on 8 Sept 2025339A beginner's guide to identity verification
the last 3 months by your state or local government, your employer's Human Resources or finance department, and university or college10.Published on 25 Sept 2023Updated on 18 Mar 20266,447What should I do if I forget my OKX wallet password?
If you notice any abnormal behavior, scan your device for potential threats immediately.3. Frequently Asked QuestionsQ: Why can’t Web3 wallet platforms help users recover their passwords? Web3 wallets are non-custodial and decentralized multi-chain wallets that are fully controlled by users. The core principle of decentralized wallets is that users have complete ownership of their funds and private keys.Published on 28 Oct 2022Updated on 5 Mar 202613,247Lead traders FAQ
Therefore, your actual profit share as a lead trader will also decrease to the maximum profit-sharing ratio of the lower level.12. How do I check my lead trader profit-sharing amount? Open your OKX App > Explore > Copy Trading > Pending profits to view your profit sharing data. Learn more about how profit sharing works here.Published on 6 Sept 2023Updated on 4 Mar 2026118Passkey FAQ
With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do? If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly.Published on 19 Mar 2025Updated on 4 Mar 2026116How can I do derivatives trading with the Jupyter Notebook?
How can I get order history for derivatives trading with the Jupyter Notebook via Get order history (last 7 days) and Get order history (last 3 months)? # Get order history (last 7 days) result = tradeAPI.get_orders_history( instType = "SWAP" ) print(result) # Get order history (last 3 months) result = tradeAPI.get_orders_history_archive( instType = "SWAP" ) print(result)12.Published on 28 Sept 2023Updated on 12 Feb 2026193How do I verify OKX's ownership and balance of the wallet address?
It takes about 12 hours To query the balance from the OKX snapshot height, you need to roll back the node to that height after synchronizing to the latest height. Go to the BTC browser and search for the block hash of the next height after the snapshot height. Copy the block hash and enter it in the hash value part of the following command Run .Published on 26 Sept 2023Updated on 26 Jan 2026996OKX ZERO Trading Fees event FAQs
Once you have completed verification, select Join Now on the banner on top of the page or within the card for step 3 to participate in this event. Once the button shows Joined, your participation has been successfully recorded and confirmed. Your first trading fee rebate card will be credited to your account within 20 minutes.3. Where can I check my identity verification level? You can check your verification status here.Published on 6 Jul 2023Updated on 12 Feb 202637