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Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on 29 Aug 2023Updated on 8 Oct 202596How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 12 Feb 2026843How do I analyze the DEX label?
addresses for a certain token has surged Change of holding address The number of holding addresses for a certain token has plummeted Smart money buy/sell/sell all Indicates that a smart money wallet recently bought, sold, or completely exited its position in this token.Published on 28 Jan 2025Updated on 3 Dec 202542Crypto available for withdrawal FAQ
You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on 25 Jan 2024Updated on 11 Feb 20263,670Crypto profit & loss analysis (PnL) FAQ
If you want to view the average purchase price of your recent spot trades, you can switch to the average cost price.You can go to the Trading page > tap the three dots in the top-right corner > Settings > Spot cost price type > switch between Average cost price and Cumulative cost price.Published on 22 Aug 2023Updated on 3 Mar 2026103Address type upgrade FAQ
In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade? No, if the upgraded address is verified beforehand, you'll not need to go through two-factor authentication (2FA) for withdrawals. However, you can choose to delete it and save it again as an unverified address if you prefer.Published on 26 Aug 2025Updated on 30 Dec 2025858What are Source of Funds (SoF) and Source of Wealth (SoW)?
Notes: If you have multiple sources of funds, please select the one that is recent and primary for your deposit. If you use your own funds to purchase crypto from another person, you should provide SoF of your own funds. Do not submit information about someone else’s assets or screenshots of your account deposits.Published on 24 Dec 2024Updated on 2 Mar 2026705How do I mint NFTs?
Activity: Displays real-time marketplace activity, including recent sales, listings, and transfers, helping users track ongoing NFT transactions.How can I mint NFTs?Step 1: Find the NFT project and its official website Identify the NFT project you want to mint and make sure you access the project’s official website or launch page before proceeding.Step 2: Connect your wallet Open the NFT project website if you already own a wallet, connect it to the NFT project website.Published on 5 May 2023Updated on 28 Jan 2026665I haven't received the SMS code
Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance. If you still don’t receive any messages, follow the steps below to use another authentication method.On the app Select Didn't receive anything? Select didn't receive anything to change different verification method 2.Published on 16 Aug 2023Updated on 3 Mar 202632,076Managing RFQs on the RFQ board
The window that pops up where you can submit quotes will include the most recent prices from the order book. In order to confirm that you have reviewed and are satisfied with these prices, we require you to click on one of the price boxes before you can submit your quote. This is a check to prevent any pricing errors. We anticipate that in most cases, you will be making changes to the prices that appear at first.Published on 30 Jun 2022Updated on 10 Sept 202515Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify if the asset balance of your account has been included as a zk-STARK Merkle leaf, log in to your OKX account, visit "Audits" to view recent audits, select Details to view your audit data 2. Get the data you need for manual verification by selecting Copy data 3. After selecting Copy data, open the text editor (e.g. using notebook) then paste and save the JSON string as a file. The file must end with the name "_inclusion_proof.json."Published on 10 May 2023Updated on 8 Sept 2025178What's OKX Security Assistant?
If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Published on 15 Jan 2026Updated on 13 Feb 20265How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on 9 May 2025Updated on 2 Mar 2026320Lead traders FAQ
Profit sharing page Pending profits: overall profit generated from current orders that’s expected to be shared in the next settlement cycle Cumulative (USDT): the total amount of profit shared with a lead trader since they joined the platform Last sharing (USDT) : the profit shared with a lead trader in the most recent settlement cycle Sharing rate: current profit sharing ratio of lead trader and can be changed a maximum of 3 times a month Edit profit sharing ratio History: a breakdown of all profitsPublished on 6 Sept 2023Updated on 2 Mar 2026116How do I add OKX widget on my phone?
Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on 15 Aug 2023Updated on 12 Feb 20265,762