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Notice on BT1 and BT2 Handling
Dear Valued Customers, Starting from the interests of the majority of our users, we have suspended the Segwit2x hard-fork failure handling on November 24. However, as the Segwit2x block has not been dug up steadily up to now, we have decided that if the Segwit2X block could not be dug up steadily until 12:00 on December 5, 2017, the BT1 and BT2 assets will be disposed of as follows: The specific scheme is as follows: OKX will stop converting BT1+BT2 to BTC and BT1/BTC trading.Published on 1 Dec 2017Updated on 17 Nov 2025AnnouncementsOKX P2P dispute handling rules
If the seller fails to do so, the payment will be considered received, and OKX customer support strives to handle all your disputes with care, including the release of the ordered crypto. 4.Published on 28 Aug 2023Updated on 11 Mar 2026FAQ1,101The Segwit2X Hard Fork Failure Handling
Therefore we will trigger the Segwit2X hard fork failure handling procedure on the 21st November, 2017. The details of the procedures are as follow: At 10pm on November 21, 2017, we will freeze the token conversion between BTC and BT1/BT2. At the same time, we will no longer support the BT1/BTC and BT2/BTC trades on our platform. The price of BT2 will also then become 0. Users may convert BT1 to BTC based on the 1:1 principle.Published on 17 Nov 2017Updated on 17 Nov 2025AnnouncementsHow do I avoid liquidation with trading tools and features?
Risk management tools: use our built-in risk management tools, such as portfolio margin and position builder, to better manage your positions.What happens if you get liquidated? If liquidation occurs, we'll close your positions at the current market price to cover your losses. Any remaining funds after covering the loss will be returned to your account. It's important to understand the terms and conditions of our liquidation process to be fully prepared.Published on 2 Aug 2024Updated on 17 Nov 2025FAQ15How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026FAQ392Suspension on the Segwit2X Hard Fork Failure Handling
If the Segwit2X hard fork eventually failed, we would stick with our previously planned contingency handling i.e. BT2 will return to 0. Please be reminded to pay special attention when you are trading BT2. As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. OKX November 21, 2017Published on 21 Nov 2017Updated on 17 Nov 2025AnnouncementsHow long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 17 Nov 2025FAQ6,829X Layer upgrade and OKT/OKB asset handling FAQ
Deposited OKT will be automatically converted to OKB based on the same average closing price rules.How are other on-chain assets on OKTChain handled? OKTChain will continue operating until January 1, 2026. You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB? Before January 1, 2026, you can deposit OKT from your wallet to the platform.Published on 13 Aug 2025Updated on 29 Jan 2026FAQ25Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
: zk-STARKValidator Save the OKX open-source verification tool, zk-STARKValidator, and the JSON string file together in the new folder created in Step 5.Published on 21 Oct 2024Updated on 11 Feb 2026FAQ89What's OKX Security Assistant?
Can verify first, then handle (but don’t delay long-term) The risk level is medium, and you can clearly associate it with legitimate software components you installed. It’s still recommended to verify: Process path Source Whether there’s abnormal auto-start behaviorHow do I handle risks? Please prioritize “clean / uninstall” actions. Selecting “Minimize / mute / ignore”from the options doesn’t mean the risk is gone.Published on 15 Jan 2026Updated on 13 Feb 2026FAQ5Information on the New "Rewards" Page
How long is the rebate card valid for? The rebate card converted from Satoshi is valid for 180 days from the time of issuance. Note OKX reserves the right to make changes to the terms and conditions, and the eventual reward to be distributed to each user.Published on 15 Sept 2022Updated on 17 Nov 2025AnnouncementsMark price and Last price
Mark price is a reference price applied to calculate unrealized profit and loss of users, as a tool to reduce unnecessary forced liquidation in an abnormal volatile market and improve the stability of contracts market. Last price refers to the latest traded price of the orderbook for a margin or contract. It is determined by the most recent trade filled for that margin or contract.Published on 16 June 2022Updated on 17 Nov 2025Product documentationHow do I trade perpetual futures on OKX?
After entering order details, you can select Buy (Long) to enter a long contract (i.e., to buy BTC) or select Sell (Short) if you'd like to open a short position (i.e., to sell BTC). For example, you can set up a limit order of 44,120 USDT and open a long position for “BTCUSDT Perp” with your desired BTC amount. (Optional) Set up the order with TP/SL: before you select Buy (Long) or Sell (Short), you can also select either Take profit or Stop loss.Published on 25 Mar 2024Updated on 11 Mar 2026FAQ127How to earn DeFi rewards on USDC with OKX Earn
You don’t need to manage smart contracts, move funds between wallets, or interact with DeFi tools yourself. OKX handles the infrastructure while you earn inside the app. Deposits are processed once per day, and after processing your funds begin earning shortly.Published on 19 Feb 2026Updated on 3 Mar 2026AnnouncementsHow do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 4 Mar 2026FAQ19,507